Privacy Policy

At ProSoulmate, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information. By using our website and services, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, gender, and profile details.
• Usage Data: Pages visited, features used, and interactions with other users.
• Device & Log Data: IP address, browser type, operating system, and device identifiers.
• Location Information: If you enable location sharing, we may collect and use your geographic data.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Facilitate matches and user interactions
• Personalize your experience
• Send you updates, messages, and promotional offers (with your consent)
• Monitor and improve our platform
• Prevent fraud, abuse, and ensure user safety

3. How We Share Information

We do not sell your personal data. We may share your information with:

• Service providers and partners that support our platform (e.g. cloud hosting, analytics)
• Law enforcement or regulators when legally required
• Other users (only the data you choose to make public on your profile)

4. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and deliver relevant content. You can manage cookie preferences through your browser settings.

5. Your Choices

You can:

• Update or delete your profile information anytime
• Control who sees your profile and activity
• Opt out of marketing communications
• Request a copy or deletion of your data by contacting us at [email protected]

6. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no online platform can guarantee 100% security.

7. Children’s Privacy

ProSoulmate is not intended for users under 18 years of age. We do not knowingly collect data from anyone under 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes by email or a notice on our website.

9. Contact Us

If you have questions or concerns about this policy, please email us at [email protected].